Review: The Exchange Regency Residence Hotel in Ortigas

A few weeks ago, our family decided to check-in at a hotel in Ortigas to save on commute because of several appointments in that area. After looking around for affordable hotels to stay at, we settled on The Exchange Regency Hotel in Meralco Ave. cor Exchange Road (fronting Benpres Bldg.)

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I made a quick phone call to book the hotel and was answered by the front desk right away. I was told that weekday room rate was P3,300 for the Deluxe Room (with plated breakfast) and Friday and Weekend Promo Rate is P2,800 (no breakfast included.) I asked to confirm my booking and the earliest time we can check in. Typically, you check in at a hotel around 1PM or 2PM but we were told that we can check in as early as 12PM if we wanted to.

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When we got to the hotel, the first thing I noticed was, the hotel lobby was not air conditioned. On the reception area where our check-in was being facilitated, there were electric fans on the side which to me is a bit of an eye-sore in contrast with the hotel lobby’s ambiance. Anyway, you will be asked for a security deposit of P1,000 upon check-in (so be sure to prepare if you are paying cash) and gave them my credit card so they can make the imprint. The good news though was, at the end of the check-in we were told that we have been upgraded to a 2BR Suite Room instead of the Deluxe Room that we initially booked. We were totally excited as we hardly ever get upgraded to any of our hotel trips.

2BR Suite Room

2BR Suite Room

The suite room feels more like a posh 2BR condo to me than a hotel. If you have stayed in  many other hotels, you can totally tell the difference. But all-in-all the suite was big and clean and the air-con was already going when we got in. The unit was well appointed and had a small selection of snacks and beverages at typical hotel prices.

The hotel feels a bit like they decided to put a hotel into a residential building, small things like the beds not quite fitting in the room right. Also the flooring and fixtures are more what you would expect in a freshly turned over condo unit not a hotel. I don’t think they will stand up to the wear and tear a hotel room is going to be subject to. This didn’t affect our stay however as everything is brand new.

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Sheets and pillows we high quality, and the bed was very comfortable. The views were really good from our unit on the 17th floor. There is construction going on next door but they had us facing away from it, and we were never aware of it inside the unit.

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The amenities are really good too. The gym is large and stocked with high end name brand equipment. The pool is nice however is does boarder the construction so its good for a fun dip with the kids but not a relaxing lounge by the pool. There is a billiards table as well in the game room.

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Breakfast our first morning was a buffet next to the pool area, it was a beautiful morning and the food was above average for a hotel in this range. The second morning was a set breakfast at one of the restaurants on the ground floor which I will be reviewing as well.

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You will have to keep in mind our stay was during their soft opening. I thought the staff were amazing, already well trained and proficient at their jobs from the front desk manager who had us checked in (early I must add) to the room cleaners we met in the hall and elevator who were very friendly and easy to talk to. The porter who helped us with our bags, stroller, car seat for our baby etc  didn’t even wait 1 minute for a tip. Had to leave it for him at the front desk. I think they put a lot of work into the staff and it shows.

Pros & Cons:

Pros: Price is very reasonable, rooms feel more like home and less like a hotel, great location, great views, it’s new, the staff, amenities, the entertainment set up was great HD TV with SKY HD cable and SKY broadband internet! Every unit has its own modem, as well as a DVD player.

Cons: This review is a hard one, we got a great room but if you got one facing the construction it might be a different story. The driveway is steep even Toyota vans that cab drivers have scrape, I think if you had a lower sports or luxury vehicle you could do some serious damage to your exhaust system or ground effects. That’s really all I have for cons.

Final Thoughts:

I would stay here again without hesitation, they are new but starting right. I hope they continue to provide the level of service we received.  I think the next year will be challenging with the construction next door, but as you are now an informed consumer you know to ask for a higher level room facing away from it. If you have any business in Ortigas and need a place I recommend this one, they also have some deep discounts for long term stays.

The Exchange Regency Residence Hotel
Exchange Drive corner Meralco Avenue
Ortigas Center, Pasig City
Philippines 1605
T: +632-312-9999 F: +632-312-9998
E: reservations@theexchangeregency.com
www.theexchangeregency.com

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